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Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Email address
  • Phone number
  • Address (Postcode)

We may also collect and process any additional information you choose to disclose when contacting us (such as your full address).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have filled out one of our contact forms
  • You have requested a quote

We use the information that you have given us in order to respond to queries and provide quotes for our services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected].

How we store your personal information

Your information is securely stored.

We keep your personal information for upto 1 year. We will then dispose of your information by securely erasing it from the database.

Your data protection rights

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk